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Officer, Data Processing
Location Lagos
Job ID: 19921

ASSURE 1

Job Details
Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

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Job Purpose
To ensure smooth running End of day activities on application systems, take backup of databases, generate reports, print and circulate.

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Key Responsibilities/Accountabilities
Ensure that all work request / incidents logged in Remedy are responded to and resolved within the agreed time frame. Also ensure that calls are escalated and communicated to the required support area and user.
It is imperative that the necessary housekeeping takes place on an hourly/ daily/weekly/monthly basis as per the job requirements.
Provide high level competency with regard to application systems:
Ensure smooth Run and Support End of day processing & End of month processing on Finacle core, Finacle ODS, HP&L & MOD etc.
Ensure backup of application databases on Sybase, Oracle, SQL Server, etc on daily basis.
Ensure backup of Bank’s third party applications.
Ensure that backups of application databases are done as stipulated in the backup policy and loaded into disaster recovery site.
Provide support for nightly teams .
Development of Reports, customization and maintenance.
Ensure projects support & Implementation.
Support Interfacing of external Applications to Finacle Banking software.
Support on Middle office database (MOD).
Investigate system differences in suspense e.g. GL Suspense, Treasury Wip , Trade Finance Suspense etc.
Implementation of change request of business applications from the Centre.
Ensure timely handling of System / Technical Job request logged in remedy e.g. System issues, new report request etc.
Ensure no downtime is recorded as a result service downtime on applications and peripherals .
Ensure monitoring of databases, AIX servers and free spaces of the hard disk and file systems for performance and pro-actively prevent non-availability.

Preferred Qualification and Experience
Minimum of first Degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics,

Knowledge/Technical Skills/Expertise
Ensure all backup tapes are transferred to Montgomery Vault in line with IT policy.
Proactive monitoring of all the critical applications and peripherals
Monitor and Report all the activities at the Data Centre.Ad-hoc assignments.
Any other duties as may be assigned by Department Head.

Client Service Officer
Location Lagos
Job ID: 19922

Job Details
Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose
To provide an operational Regional IT Support structure to ensure that general IT problems in the bank and particularly the assigned region are resolved promptly and efficiently.
The operation support includes first level support on users’ workstations, file/print servers, IT peripherals, LANs and communication equipment.

Key Responsibilities/Accountabilities
Provide first level support on IT related issues in all the branches within the region
Repair/re-install and configure Microsoft Windows Operating Systems on desktops and notebook PCs.
Upgrade/Downgrade and Configure Internet Explorer 7 for Finacle on users systems.
Repair/re-install and configure Finacle client applications on desktops and notebook PCs.
Carry out first level support on hardware (workstations, scanners, printers, and other peripherals).
Carry out first level support on applications (Ms Operating system, MS Office suite, Finacle and Intranet applications) and ensuring online service availability during operational hours.
Carry out first level support on LANs
Carry out first level support on ATMs
Support Trader and Mobile Payment solutions

Preferred Qualification and Experience
Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics.
At least 3 years’ experience in IT.

Knowledge/Technical Skills/Expertise
Branch Rollout – Deployment of IT infrastructure (Link, LAN, Systems, Inverter/UPS power & Peripherals) for new branches
Deployment of IT infrastructure (Link, LAN, Systems, Inverter/UPS power & Peripherals) to branches when BUs relocate
Support new project deployment such as upgrade of Operating Systems and other applications, Antivirus & Patch deployment, Inverter, UPS, etc.
Carry out other functions in the department that may be assigned.

Problem Manager
Location Lagos
Job ID: 19923

Job Details
Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.

Job Purpose
Responsible for the planning and coordination of all activities required to carry out, monitor and report on the problem management process, and responsible for reviewing problem trends and proactively taking actions to identify problems and remove errors for a department or business unit

Key Responsibilities/Accountabilities
Primary responsibilities include the:

Identification of IT problems by analysing incident data in conjunction with incident managers or engaging with relevant IT support staff;
Investigate IT problems, according to impact, through to resolution or error identification;
Facilitate requests for changes (RFCs) to clear errors;
Monitor progress on the resolution of known errors;
Advise incident management staff on known workarounds for incidents related to unresolved problems or known errors; and
Assist with the handling of major incidents and identifying the root causes.

Proactive problem management through:
Identification of trends and potential IT problem sources by reviewing incident and problem analysis data;
Facilitate requests for changes (RFCs) to prevent the recurrence of problems; and
Facilitate the prevention of IT problems across multiple systems

Preferred Qualification and Experience
Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics.
Minimum of 2 years post qualification experience.

Knowledge/Technical Skills/Expertise
Microsoft Office Suites (especially Word, Excel and Powerpoint)
Report Preparation

Data Analytics Resource Executive
Location Lagos
Job ID: 19924

Job Details
Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose
To conduct full lifecycle data activities to include data gathering, requirement analysis and design, develop reporting capabilities including dashboards, predictive modelling and continuously monitoring performance and quality control plans to identify efficiencies, problem areas, and possible improvements.

Key Responsibilities/Accountabilities
Accurate & reliable reports to the company and develop data visualization and reporting tool
Operational performance reported on monthly, quarterly and annual basis
Train end users on new reports and dashboards
Customer Segmentation and Targeting, Pricing and Promotional Effectiveness, Loyalty Program Effectiveness
Conduct Text and Sentiment Analysis and generate actionable insights from unstructured and ambiguous customer feedback
Develop Predictive Modelling and Machine Learning Models Built for Predicting customer attrition and Customer Segmentation

Preferred Qualification and Experience
Minimum of first Degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics.
Minimum five years experience

Application Closes on Nov. 30th, 2016

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The Tests Administrator,
ASSURE Educational Services,
Broad Street, Lagos, Nigeria
07063397940, 08050701465
admin@assure.com.ng
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